FAQ
EcoDrops
The most sustainable way to return and buy items
At et tigre, we’re on a mission to change the way we return for the betterment of our planet.
Why is this important? Returns have a devastating impact on our planet, shown in the U.S:
- Return deliveries will travel 1.6 billion miles in 2023, using 2.9 billion gallons of diesel fuel
- 5 billion pounds of returned goods end up in landfills yearly
- Returns create 1.2 million tons of packaging waste annually
Returning as EcoDrop
Simply hold onto your item for up to 7 days while we find another buyer for you item. You will receive your return label to ship your item to another buyer or back to the store after the hold period.
Returner FAQs
Q: Why should I return as an EcoDrop?
A: You get a discount code to use on your next purchase, and you decrease your carbon footprint simply by holding onto your item for at most 7 days.
Q: In what condition should I ship back my item?
A: Ship your item in the same condition you’d want to receive a brand new item. The original returns policy is still in place, meaning the item must be in its original condition.
Q: When will I receive my return label?
A: Either when it’s purchased or the hold period is up - whichever comes sooner!
Q: After I receive my label, how long do I have to ship back my item?
A: We kindly ask that you ship it back within 3 days as another customer may be waiting to receive your item. We’ll send you your discount code once tracking indicates it’s dropped off.
Q: When will I get my refund?
A: You will receive your refund 72 hours after the buyer receives your item, as long as the item is in its original condition. So the quicker you drop it off after you receive your label, the quicker you get your refund.
Q: What packaging should I use?
A: If your package is in good condition, re-use it to reduce packaging waste. If not, please use new packaging.
Q: What if I want to cancel my return?
A: Please reach out to returns@frate.co and include your order number and the retailer you’re returning from.
Buying an EcoDrop
Buy perfect condition items from other customers for a discount, while making a more eco-conscious choice.
Buyer FAQs
Q: What is an EcoDrop?
A: They’re returns sent directly to you from other customers. Think buying on Depop or TheRealReal, except it’s someone’s return and brand new.
Q: How is it more eco-friendly?
A: Since items are shipped directly to you instead of the warehouse, you eliminate an entire shipping trip, decrease packaging waste, and guarantee it doesn’t end up in a landfill.
Q: What condition are EcoDrops in?
A: They’re in perfect condition, no different than those tried on in a store. These are items that are returned for preferential reasons (ex. too big, didn’t love the color), not because they are damaged.
Q: Do I have buyer protection?
A: Yes, if your item arrives damaged, you can submit a claim by reaching out to returns@frate.co. Check out “Frate Guarantee” below.
Q: Can I return my EcoDrop?
A: Yes. If the item doesn’t fit or you don’t love it, you can return your item for store credit.
Q: What packaging will it arrive in?
A: We ask that returners use the original packaging to help reduce packaging waste. Some do arrive in brand new packaging though!
Q: Will my full name be disclosed?
A: No, we take user privacy very seriously. The receiver name on the shipping label will be “First Name - EcoDrop”.
Frate Guarantee
Buying and returning should be a seamless process. But sometimes, things go wrong. That is why all EcoDrop purchases are covered by our Frate Guarantee: if an item arrives with signs of damage, file a claim within 72 hours from time of delivery to check if you’re eligible for a refund.
What’s covered?
- Damaged goods - items that have clear signs of wear such as holes or stains
- Incorrect items - you receive the wrong item
File a claim
- File a claim within 72 hours of receiving your item
- Email returns@frate.co with the following information:
- Order #
- Retailer purchased from
- Images of damages or incorrect item
- Frate review - we review the claim to determine if the purchase is eligible for a refund
- Receive return label and ship back item